VIP Welcome & Information Point Representative, Costa Navarino Booth KLX Airport

As the first point of contact for our guests at KLX Airport, the VIP Welcome & Information Point Representative will play a pivotal role in delivering an exceptional arrival and departure experience. This position combines hospitality, guest service, and sales functions, ensuring that all guests—particularly VIPs—receive a warm, informative, and professional welcome to CN.

Key Responsibilities:

1. VIP Guest Service & Coordination

• Provide a personalized welcome and farewell service for VIP guests, villa residents, potential property buyers, and VIP golf players
• Coordinate with concierge and marketing teams to receive advance notice of VIP arrivals/departures
• Liaise with transportation providers to ensure timely pick-up and drop-off
• Offer complimentary water and refreshments to VIP guests

2. Guest Information Support

• Serve as an information hub for all CN guests
• Assist with inquiries related to directions, local area tips, and general CN services

3. Sales & Experience Promotion

• Provide detailed information about CN’s experiences, facilities, dining options, and sports activities
• Encourage and assist guests in booking experiences such as golf, tennis, and spa services

4. Navarino Residences Information Sharing

• Deliver an engaging introduction to Navarino Residences to interested travelers
• Collect contact information and facilitate lead transfer to the real estate sales team

5. Daily Operations

• Maintain a clean, welcoming, and professional booth environment

• Ensure all promotional materials and digital tools are up to date and available

• Track guest interactions and report insights or trends to relevant departments

Requirements

Qualifications & Skills Required:

• Prior experience in hospitality, tourism, customer service, or sales

• Fluency in English with nearly native working capability & Greek

• Additional languages (e.g. German, Russian) as a plus

• Strong communication and interpersonal skills

• Attention to detail delivering exceptional customer service

• Proactive and organized

• Comfortable using digital tools, tablets, and reservation systems

• Driver’s license with owned transportation method is mandatory

• Ideally living nearby in Kalamata or Messini

Benefits

• Οn going training opportunities
• Private Medical Plan
• Competitive salary