Customer Success Agent - German Speaking

Your mission

We are seeking a highly motivated and customer-focused individual to join our customer success team as a Customer Success Agent. In this role, you will be responsible for building strong relationships with our customers, understanding their needs, and providing them with the solutions and support they require to achieve their business goals. 

Responsibilities: 

• Act as the main  contact  point for our customers, providing exceptional service and support. 
• Understand customer needs and tailor   solutions to help them achieve their business goals.
• Onboard new clients and ensure a smooth transition to the   Ariadne platform.
• Proactively  identify and address potential issues to ensure customer satisfaction.
• Provide training and educate  customers on the features and benefits of our products and services.
• Collaborate with  internal  teams   to  ensure customer satisfaction   and t roubleshoot   issues   timely .
• Monitor customer usage and engagement to  identify opportunities for improvement.
• Continuously improve the customer experience based on customer feedback .
• Meet customer satisfaction, retention, and upsell   goals.

Your profile

• Bachelor’s degree or equivalent work experience.
• Fluent in German and English (verbal and written).
• Excellent communication, presentation, problem-solving, and project management skills.
• Ability to prioritize tasks effectively and work both independently and collaboratively.
• Tech-savvy, ability to quickly learn  new technologies . 
• E xperience in customer success, account management, or customer support will be considered a plus

Why us?

• Competitive salary range and  benefits package
• Work equipment provided for the home office.
• Opportunities for professional growth and development.
• Work from home , providing flexibility and work-life balance.
• Being part of a fast-growing company that is reshaping the location intelligence industry.
• Flat hierarchies, creative freedom, and independence within a supportive team.

About us

Since our inception in 2019, we have been solving fundamental gaps in location data acquisition by asking ourselves questions that speak to today's problems.

To reach our vision and become the world's leading location data & crowd analytics provider, we offer companies a viable commercial opportunity for them to onboard. Our proprietary software not only collects surface data but digs deeper creating an insightful plethora of patterns of movement easily translated into actionable decisions routed in people flow strategies, with ROI.

Ariadne is a European company, proudly supported by European Union. This activity has received funding from the European Institute of Innovation and Technology (EIT). This body of the European Union receives support from the European Unions Horizon 2020 research and innovation programme.

At Ariadne, we understand what moves people, and in turn, what makes people move.

We empower people, businesses, and societies, with meaningful data that lead them to well-informed decision-making.

So, get on board. Be part of a new data-driven physical world. Let us not go with the flow. Let us shape it instead.