Financial Operations Officer

Viva.com is Europe’s first acquirer powering merchant payments acceptance across 24 countries and 1.165+ devices. With an ECB approved banking license and presence in 24 European markets, Viva.com’s Tap on Any Device technology for in-store payments, Smart Checkout payment gateway for online payments, and marketplace payment solution, help European businesses of any size to accept and manage payments how they want. All of Viva.com’s technology is built in-house over MS Azure, and is fully scalable, supporting any payment checkout journey.

Viva.com provides a seamless, conversion-boosting omnichannel payments platform, featuring acceptance of 40+ payment methods across 17 languages and 9 currencies. Viva.com’s ever-expanding financial services' suite includes value added features such as Real-Time Settlement; Offline Payments minimising chances of losing a sale; a Viva.com business debit card to manage corporate expenses, while reducing acceptance fees to as low as 0%; and Merchant Advance. 

Responsibilities

• Execute, administrate, settle, monitor, reconcile, test, investigate, and report on payments through various payment channels: Cards Schemes, Swift / ESMIG - Target2, Dias Credit Transfers / Instant Payments / Direct Debits (further to SEPA Schemes, EBA);
• Ensure that payments for operational and client transactions are processed timely, accurately within daily cut-off times and deadlines;
• Ensure any reconciliation items are investigated and cleared in a timely manner, providing update and escalations of queries internally and externally;
• Keep stakeholders informed of any queries, issues, or difficulties;
• Identify exceptions to processes, such as failure to perform payment instructions and breaches and address them properly, proposing and implementing optimum solutions;
• Actively seek ways of improving process efficiency, identifying cost saving initiatives and implementing industry best practice and optimum solutions with a view of achieving more streamlined process and/or improved customer experience;
• Ensure compliance with all banking/payment industry rules and regulations within responsibility;
• Keep up to date with new developments in banking and ensure adequate and constant participation in trainings and related educational courses and seminars;
• Contribute to ad hoc requests for payments and other related projects of the Company;
• Elaborate standard operating policies and procedures, ensuring that they are properly updated and followed;
• Contribute to ad hoc requests or projects related to payments.

Requirements

To be considered you should have:

• A minimum of three (3) years active involvement (recently) within Payments’ area;
• Bachelor’s degree preferably in a relevant field;
• Good understanding of Banking;
• Good knowledge of Card Schemes, DIAS Credit Transfers / Instant Payments / Direct Debit (further to SEPA Schemes, EBA);
• Good knowledge of the Swift Alliance Cloud and ESMIG platforms for administration, monitoring and execution of payments and liquidity transfers;
• Strong written and verbal communication skills in Greek and English;
• Attention to detail and ability to handle multiple tasks efficiently;
• Good knowledge of Microsoft applications.

Benefits

• Competitive Salary (based on experience);
• Annual bonus based on your performance and targets’ achievement;
• Top of the Line tools and equipment;
• Private health insurance for you and your family;
• Career development and regular feedback to develop your skills;
• A chance to grow within a stable, fast-moving European Fintech Company/Neobank.