Contact Center Agent (Bancassurance)

Job Purpose

We are looking for Contact Center Agent (Bancassurance) to join our company. The position holder will be responsible for providing high-quality support to the Customers regarding insurance products, policy administration and operational processes. The role ensures the timely and effective handling of inquiries and requests, contributing to building excellent customer experience.

What you will do

• Handle incoming calls and answer to inquiries from customers
• Manage incoming email requests, categorize and digitize documents
• Ensure recording and completion of customer requests within the specified timeframe, by providing prompt and quality service
• Guide customers regarding products and processes (problem solving, customer navigation to company website etc.)
• Collect, verify and update relevant information in company systems where necessary
• Resolve service issues, manage escalations and maintain regular communication with customers
• Conduct satisfaction surveys and collect feedback following service provision

What you bring

• Certificate of Insurance Intermediaries
• Degree in Management, Economics or other relevant field
• Desired experience of at least 2 years, preferably in Insurance or Banking sector
• Excellent command of Greek and English language
• Advanced PC literacy (especially MS Office)
• Responsible and flexible personality with high interest in customer care
• Experience with CRM software will be considered an asset
• Customer orientation and ability to adapt to different kind of characters
• Communication and cooperation skills, team spirit

What We Offer

• Competitive salary and benefits package
• Professional development and education
• Health and wellbeing programs
• Positive learning and growing environment

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.