Front Office Manager

Front Office Manager 

A hotel in Anavysos is seeking for a  Front Office Manager . The ideal candidate will be a young professional with a passion for hospitality.

The Front Office Manager is responsible for ensuring operation of the apart hotel meets its standards

Responsibilities

• Ensure that guests checking in and checking out are handled according to apart hotel standards and that their expectations are met on a day-to-day basis.
• Assist guests with all check-in procedures, Issue room keys, and answer any questions they may have.
• Take extra care to address any special needs of guests, or possible guest complaints
• Provide highest service standards to our guests, welcome them in an exceptionally warm, polite, friendly, and professional manner.
• Provide additional information to the guests that are tailored to their preferences.
• Post the relevant charges to the appropriate account, to provide the itemized bills to the guests, and make sure that they are delivered promptly and are accurate.
• Ensure guest information is updated and accurate at all times.
• Ensure overall guest satisfaction
• Ensure that all front office interior and exterior, as well as furniture and equipment, are always clean and well maintained.

Qualifications

• Degree in Hospitality Management, Tourism, Business Administration or relevant field
• Minimum of 3 years experience in the guest services, front desk, or related professional area
• At least 1 year in a supervisory/manager role
• Excellent knowledge of the English language. Additional languages will be considered a plus.
• Good Computer Skills
• Proficient in the use of MS Office Suite
• POS knowledge
• Hotel reservation software knowledge is required
• Ability to give clear and concise instructions
• Applicant must have strong interpersonal and administrative skills
• Needs to be able to communicate and collaborate well with others
• Professional appearance and presentation
• Maintain tact and diplomacy in tough guest situations
• Ability to converse in both Greek and English
• Strong team player and able to work under pressure
• Demonstrate integrity in all dealings and maintain high level of confidentiality