Campaign Management Administrator

ICAP EMPLOYMENT SOLUTIONS, on behalf of its client, a leading electricity provider, is seeking for a campaihn management administrator.

Primary Duties and Responsibilities.

· Create and manage new CRM campaigns.

· Assign leads to external sales channels, Internal Call Center, and stores through CRM and Excel.

· Collaborate with the IT department to ensure the proper import of lists into the CRM.

· Monitor available digital and CRM leads, ensuring adequate stock in a timely manner.

· Provide guidelines to external sales channels for the execution of new projects/campaigns.

· Analyze campaign performance and prepare detailed reports, offering essential data to support decision-making or recommend adjustments during or after campaign execution, in line with the company’s strategies and priorities.

· Work collaboratively with Sales Channel TLs, SPVs, and Heads to ensure the smooth execution of campaigns.

· Manage marketing materials, such as scripts, email templates, etc., to support relevant stakeholders.

· Handle social media messages (related to sales topics) daily and assign them to the Internal Call Center.

· Manage the Internal Call Center mailbox efficiently.

· Cooperate with Sales Back Office agents to ensure the effective handling of Internal Call Center requests.

· Assign callbacks to Internal Call Center agents.

· Export churn data from the CRM and assign it to Internal Call Center agents.

· High school diploma required.

· University degree (AEI/TEI) will be considered an asset.

· At least 2 years of experience in a similar position, including task assignment, workload management, and work schedule creation.

· Strong oral and written communication skills.

· Negotiation skills and customer-oriented mindset.

· Ability to understand the needs of external and internal agents.

· Effective time management and multitasking capabilities.

· Data entry skills with the ability to use or quickly adapt to CRM programs and related computer systems.

· Ability to work independently and as part of a team.

• Competitive Salary
• Performance Bonuses
• Comprehensive Training
• Friendly Work Environment