Retail & F&B Operations Associate

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino at Navarino Waterfront and Mandarin Oriental Costa Navarino at Navarino Bay.

In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens, including the re-launch of the former Athens Hilton.

Costa Navarino is seeking for an Asset Department Coordinator. This position has responsibility for overwatching and facilitating TPOS Tenants daily operations in Navarino Agora, Navarino Dunes, W and Mandarin by interacting with TEMES and Costa Navarino Hotels’ Operations Divisions.

Responsibilities :

• Over viewing Third Party Operations (TPO) standards, performs visits to tenants. Daily contact and regular communications with tenants, cultivating of ongoing relations.
• Handling daily operation issues and complaints, problems’ solving and following up.
• Following up the delivery of Facility Management Services in Common Areas (Parking operation, Security services, Cleaning services, Garbage collection, Boats mooring process).
• Monitoring Health and Safety Issues and performing quality control.
• Acting as Third Party Operation (TPO), Facility Management and Marketing liaison.
• Coordinating Events, located in Navarino Agora or elsewhere, including open air markets, festivals and exhibitions (books, music, music, art).
• Issuing PRs – POs through SAP to cover Navarino Agora and other TPOs installations operational needs.
• Collecting TPOs monthly turnovers figures by cooperating in cooperation with Finance Dpt.
• Monthly reporting on TPOs operational issues, TPOs quality figures (GSS, Defects) and on Navarino Agora monthly expenses in cooperation with Finance Dpt.
• Daily (Post/No Post), Weekly (Hotel’s occupancies and Weekly Calendar) and monthly (Utilities) reporting.
• Coordinating Costa Navarino Associate trainings on Navarino Agora and TPOs updates.
• Follow all Health and Safety rules, hotel policies, SOPs and Brand Standards at all times
• Attend all trainings and seminars provided by the company and continuously remain updated for all trends and market news

Requirements

• Bachelors Associate’s Degree (IEK) or two years technical certificate
• Show high levels of organizational skills / Attention in detail / Courteous manner when speaking
• Know how dealing with tenants bad reviews // complains
• Knowledge of Microsoft outlook facilities / Fluent in Greek and English
• Ability to follow up & completion of tasks given, maintain high levels of confidentiality at all times
• Ability to comply with multiple levels of people and act, accordingly, following the company’s standards and Director/Manager of Commercial Assets Management guidance
• Possess excellent customer service skills / Possess interpersonal skills and be able to integrate into all levels of the organization

Benefits

• Competitive compensation package
• On going training opportunities
• Accommodation in the vicinity of Navarino Dunes (for non Messinians)
• Meals within the premises
• Private Medical Plan
• Use of Navarino Dunes Facilities, according to the relevant policies