Japanese-Speaking Customer Experts for Cloud Platform

Description

Join our Customer Experts team and unfold your technical skills, supporting the users of a top cloud platformAs a member of our Japanese Technical Support team, you will be providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone & e-mail, helping to build a better online user experience for millions of people all around the world.Our client is an American company specializing in cloud storage services, offering online backup & files synchronization solutions.TP in Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 employees from 110+ nationalities, we proudly represent the leading global businesses.A new career journey in an awarded working environment begins at the click of the “Apply for this job” button. Just push it!What you will be doing:Provide 24/7 help-desk support via phone and email in JapaneseFollow company and client procedures and guidelinesBe positive and proactive and have a desire for applying continuous improvement processesExchange ideas and solutions with your colleagues!Job Requirements:Excellent writing & verbal communication skills in JapaneseGreat communication skills in EnglishGood technical troubleshooting & problem-solving skillsTechnical background & familiarity with technology trendsExperience in customer service will be appreciatedPositive attitude & team spiritWhat we offer: Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)Competitive monthly salary + 2 extra salaries per yearReferral Program: Bring a Friend and get up to €3.500 depending on the languageHealth care benefits and numerous other discountsFull training by certified instructorsProfessional growth & development opportunitiesSpecial events as well as community & social responsibility initiativesFree online Greek language coursesState of the art premises, providing a great working environment with relaxing break areasWork for a Great Place to Work-Certified Company that fosters diversityMoreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.