Business Applications Analyst

Praktiker Hellas is a  one-stop-shop  for every need regarding home and garden items, offering a unique experience to the client for every small or big change. Having a team of 1.400 employees , a e-shop, a specialized  B2B department , and our 17 department stores  across the country, we work to deliver integrated services and solutions to more than 6.000.000 clients every year.

We are looking for the right candidate who will fill the position of Business Applications Specialist.

Do you have the will and the passion for new beginnings? We are waiting for you to join our team!

Send us your CV today and be a part of our dynamic team!

Role

Provide functional support on all business applications in company’s portfolio and enhance organizational efficiency and effectiveness by analyzing and documenting business requirements related to business applications.

Responsibilities

• Supports at second level applications, engaging in incident and problem management, mentoring first level support agents team regarding applications.
• Provides ongoing support and troubleshooting for application issues, including root cause analysis and resolution.
• Liaises with IT peers and the applications support & development vendor to identify improvement opportunities and drive implementation of enhancements.
• Conducts thorough analysis of existing business processes and systems to identify areas for improvement and optimization.
• Translates business needs into functional requirements.
• Follows up requests prioritized based on business value and overall strategy, actively participating in handling the pipeline of improvements.
• Meets with stakeholders to define problems and evaluate solutions. Studies alternative solutions and evaluates their technical feasibility.
• Participates in authorization set-up, authoring user documentation, user interface design, data migration and reconciliation.
• Works closely with development teams to ensure solutions are implemented effectively and in alignment with business requirements.
• Conducts testing and quality assurance to ensure solutions meet functional and performance expectations. Coordinates and supports User Acceptance Tests (UATs) for new solutions and version upgrades.

Requirements

• Bachelor’s degree in Information Technology, Computer Engineering, Business Administration, or equivalent
• 3+ years of experience working in a business application specialist role.
• Excellent command of English and Greek languages
• Analytical and numerical thinking
• Detail oriented
• Team player

Experience with

• ERP implementation, configuration, or support
• Use of Microsoft Dynamics 365 ERP / Finance & Operations, or AX is obligatory
• Microsoft Dynamics 365 Business Central / NAV
• Microsoft Cloud (Power platform)
• LS/NAV

Benefits

• Competitive remuneration package.
• Private health insurance program and discounts.
• Dynamic working environment.
• Continuous training.
• Opportunities for career development within a dynamic organization.