IT Support Engineer for Maritime IT company

IT Support Engineer

Location: Piraeus, Athens
Department: Information Technology
Employment Type: Full-Time

About Us

We are a leading shipping and maritime services company providing technology support to both shore-based offices and vessels worldwide. Our IT infrastructure enables critical business operations, vessel communications, cybersecurity, and operational technologies across our fleet and corporate environments.

We are seeking a proactive and technically skilled IT Support Engineer to join our team and provide end-user support for hardware, software, networking, and maritime IT systems.

Position Summary

The IT Support Engineer will be responsible for supporting and maintaining IT systems across office locations and vessels. This role involves troubleshooting hardware and software issues, supporting end users, managing IT assets, assisting with vessel IT operations, and ensuring the availability and security of company systems.

The ideal candidate is customer-focused, hands-on, and comfortable working in a dynamic maritime environment where both office and vessel support are required.

Key Responsibilities

End-User Support

• Provide first and second-line technical support to office and vessel personnel.
• Diagnose and resolve hardware, software, and network-related issues.
• Respond to support tickets and service requests in accordance with SLAs.
• Perform remote troubleshooting and user assistance.

Hardware Support

• Install, configure, and maintain:
  • Desktop and laptop computers
  • Printers and scanners
  • Mobile devices
  • Network equipment
  • Video conferencing systems
• Manage hardware inventory and asset tracking.
• Coordinate repairs and replacements with vendors.

Software Support

• Install, configure, and support:
  • Microsoft Windows operating systems
  • Microsoft 365 applications
  • Antivirus and endpoint security solutions
  • Maritime and shipping-related applications
  • Business and ERP systems
• Assist with software upgrades, patching, and deployments.

Vessel IT Support

• Provide remote support for onboard vessel IT infrastructure.
• Assist with satellite communications and connectivity troubleshooting.
• Support vessel networks, workstations, printers, and onboard applications.
• Coordinate with vessel crews and external service providers.
• Participate in vessel visits when required for maintenance, installations, and upgrades.

Network & Infrastructure Support

• Monitor and maintain LAN, WAN, Wi-Fi, and VPN connectivity.
• Assist with Active Directory, user account administration, and access management.
• Support backup and disaster recovery procedures.
• Maintain system documentation and operational procedures.

Cybersecurity

• Follow company cybersecurity policies and best practices.
• Assist with endpoint protection, security monitoring, and incident response activities.
• Support user awareness and security compliance initiatives.

Required Qualifications

• Bachelor's Degree, Diploma, or equivalent qualification in Information Technology, Computer Science, or a related field.
• 1+ years of experience in IT support, help desk, or systems support roles.
• Strong knowledge of:
  • Windows 10/11
  • Microsoft 365
  • Active Directory
  • TCP/IP networking
  • VPN technologies
  • Hardware troubleshooting
• Experience supporting desktop, laptop, and mobile devices.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple priorities.

Preferred Qualifications

• Experience within the shipping, maritime, or logistics industry.
• Familiarity with vessel communications systems and satellite connectivity.
• Knowledge of:
  • Microsoft Azure
  • VMware or Hyper-V
  • Microsoft Intune
  • Cybersecurity best practices
  • Backup and monitoring solutions
• Relevant certifications such as:
  • CompTIA A+
  • CompTIA Network+
  • Microsoft Certifications
  • ITIL Foundation
  • CCNA/CCNP

Personal Attributes

• Strong customer service orientation.
• Excellent troubleshooting and analytical skills.
• Ability to communicate effectively with technical and non-technical users.
• Organized and detail-oriented.
• Willingness to occasionally travel to vessels and company offices.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and certification.
• Exposure to modern maritime and enterprise technologies.
• International and dynamic work environment.
• Career growth opportunities within the shipping industry.