IT Business Support

On behalf of our client, a technology company that provides integrated retail and security solutions to its corporate partners that operate in many locations across Europe, we are currently looking for a motivated IT Business Support Engineer , to join their growing support team in Athens.

A day in the life of an ‘IT Business Support Engineer’

You will provide 1st Level Customer Support Services on complete Retail IT software and Hardware solutions.

Your day-to-day

• Define customer needs via ticketing service system and provide support services accordingly
• Provide 1st level customer support services on complete IT software and hardware solutions
• Troubleshooting retail issues (printing issues, fiscal devices issues, hand scanner issues, label printer issues etc.)
• Troubleshooting IT related issues (hardware issues, connectivity issues etc.)
• Provide 1st level Customer Support Services on Network Attached Storage devices
• Diagnose errors or technical malfunctions and determine proper solutions remotely
• Reading, understanding and implementing specific processes stated in user manuals or scoping documents
• Troubleshooting, debugging and applying fixes in software-based solutions provided to customers
• Deploying software solutions or updates

Requirements

• Minimum 2 years of related experience in Technical Support Desk, or equivalent combination of Customer Support and Customer Satisfaction Services
• BSc in Computer Science, Information Technology, Engineering
• Extensive knowledge in MS Windows platforms and peripherals
• Extensive knowledge of computer hardware and networking systems
• Ability to troubleshoot complex hardware and software issues
• Advanced business writing and verbal communication skills both in Greek and English
• Knowledge of Italian language will be considered as a plus
• Ability to work in rolling shifts 7 days/week
• Basic Knowledge of database systems (SQL Server, Oracle) will be considered as a plus

Benefits

• A competitive salary based on qualifications and experience
• Bonus based on personal and company’s performance
• Career Development opportunities
• On-boarding training plan and lifelong learning opportunities