Social Media Moderator and Community Manager - Greek

� Where: Remote

� Type: Freelance

🚀 Join Us at Social Element! 🌟

Founded 22 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.

Our mission is to cultivate strong, genuine connections with a brand's audience, creating a true sense of community and sparking engagement through meaningful interactions. By actively monitoring social media channels, we ensure that every comment and piece of content shared reflects positively and authentically on the brand.

We thrive in the fast-paced environment these projects bring, expertly navigating through high volumes of content while seamlessly integrating into the community. But for us, it's about more than just engagement. We're dedicated to building a secure, positive, and inclusive community where everyone can experience and share that brand love.

To #makesocialbetter we are looking to gather a talent pool of talented  Social Media Moderator and Community Managers, Greek to work across two clients; one in Gaming and one in Finance.

What you'll be doing  💬

As a Community Manager , you'd be responding to complaints, queries and engaging with the online audience on behalf of our clients across a variety of social media channels. You’ll be a master of context as you skilfully address these customer inquiries and comments, ensuring each interaction is timely, professional, and resonates with the brand's tone of voice.

You’ll also be a Moderator , ensuring a welcoming and judgement-free zone, where consumers feel safe and respected, ensuring the social feeds remain open and inclusive spaces. You'll be reviewing strong graphic images, and written content that violates the guidelines of the community. You'll be also escalating content that falls within escalation processes (e.g.. child safety, bomb threats).

In this role, you will be an essential part of our team, connecting with the brand's audiences for the Greek markets.

Working Hours 🕑

Ideally, we are looking for candidates who have flexibility to work across weekdays and weekends to cover all project hours.

Project hours can vary but for this work it would be highly likely to work  up to 3 to 6 hours per week with additional hours possibly available for those with strong English language skills. 

In addition, you must be available across both weekend days. 

At times, the times may change and the amount of hours you will be required to work may increase or decrease depending on the needs of the projects.

Child Protection

At Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.

Requirements

💬 Excellent Greek language knowledge : As you’ll be posting messages in social media, it’s a must to have superb writing skill in the Italian language.

👌 Advanced English language skills: As you’ll be working with a variety of teams and people, all of our training and communication is in the English language.

😊 Background experience : either engagement, social customer care, and/or community management, either with a brand or digital agency.

📱 Social Media knowledge : Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube and understanding their audiences, in addition to staying on top of the latest trends.

📈 A confidence with digital technology as you’ll be using a range of tech tools e.g. Sprinklr, Social Sprout, etc, in addition to any internal tech tools e.g availability scheduling tools, Google Chat etc

✨ A self-motivated social media expert who thrives in a remote environment, has a structured approach to work and the ability to maintain productivity and efficiency while working from home.

IT Policy 💻

We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:

• Operating system Windows 10 64bits or higher (Windows 11 is recommended as support for Windows 10 will end in October 2025) / MAC OS X version 13 (Ventura) or higher.
• Any processor that supports Windows 11 (support for Windows 10 will end in October 2025). This isn't relevant if you're running Windows 11 or a supported MacOS version as per the above line.
• At least 8GB RAM (16GB recommended)
• A secure, home-based broadband Internet connection with a minimum speed of 20 Mbps download and 1 Mbps upload (50 Mbps download and 5 Mbps upload are recommended).
• 40 GB available HDD (SSD recommended)
• A Webcam and headset
• Android or iOS device for 2FA
• Chromebook, Linux and Cloud VMs are not supported. If you want to run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this.

Please Note: It is essential to have all IT requirements to carry out this work.

The Hiring Process

The hiring process for this position will be made up of the following stages:

📜 Online Assessment

�Behavioural interview with one of our Talent Team Members

The Social Element Behaviours For Success

Be focused and decisive 🔥

Be brave and inspirational 🦸

Be rigorous in our approach 🕵�

Be considered and inclusive 🤗

Be loud and proud 🔊

How To Apply 🖊�

Simply upload your CV/resume and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:

• Details of your personal/professional experience in relation to this work

• Why you are interested in being part of our team at Social Element

We are excited to receive your application! ��