Convert Group is looking for an Account Manager to join our Customer Success team, the frontline to servicing our clients.

Key Responsibilities:

Educate customers on the value of our service, grow users’ engagement and feature understanding, and maintain customer health scores through their lifecycle
Successfully onboard new customers and build strong relationships that drive the adoption and expansion of the services based on their needs and goals
Assist customers with questions by compiling, analyzing, and interpreting sales data creating reports and presentations, providing insights and recommendations
Assist the sales team in driving and managing renewals and up-sales
Provide insights to the product team to improve our services
Ensure data integrity and review data for patterns or inconsistency for your accounts through regular procedures of checks

Requirements

2+ years of similar working experience (account management, market research etc)
Bachelor’s or master’s degree in Business Administration, Marketing, Statistics or similar
Proficiency in written and spoken Greek and English
Strong analytical skills related to sales and digital shelf metrics and well-versed in the terminology and concepts of e-commerce.
Ability to manage multiple accounts and build strong relationships with them
Adaptable nature, sense of ownership, and willingness to shift strategies to meet the needs of our customers
Excellent Knowledge with Microsoft Excel, PowerPoint, and Google Sheets/Slides

Nice to have:

Experience in analytics, FMCG market insights, and preferably in eCommerce
Good visualization skills – interested in storytelling techniques
Comfortable working in a digitally enabled environment and able to work within a virtual environment
Basic programming/ mathematical understanding is considered a plus

Benefits

And… just for being here, we offer you a culture created and nurtured by super caring people and underpinned by our Values. Our Values (Integrity, teamwork, innovative thinking, passion for development, humbleness, #mehara), were created for our people, by our people; they guide our thinking, decisions, and actions, creating a truly unique place to work. You will also get a chance to be at the forefront of professional growth, great workspaces, serious personal development opportunities, and a few nice job-related perks.

Private health insurance plans both in Greece and abroad.
Work from the office (hybrid model) & flexible working options.
20% extra annual paid leave, paid student leave & birthday leave.
Continuous Training and Mentoring programs and other development opportunities.
Windows or Mac user, either way we will supply you with what you need!
Financially supporting employees’ post-graduation studies, marriages, newborns, college graduations, and tenure.
Free daily hot lunches, snacks and coffee at the office.
Early Fridays during the summer period.
A variety of company activities and family perks.